1. How can I place an order?
You can place an order directly through our official website (coming soon). Simply browse our collection, select your preferred items, choose your size, and proceed to checkout.
2. What payment methods do you accept?
Merge accepts major payment methods, including credit/debit cards, PayPal, and other secure online payment options. Additional payment methods may be introduced in the future.
3. Do you offer international shipping?
Yes! Merge offers worldwide shipping. Shipping fees and delivery times will vary based on your location. A detailed shipping guide will be available on our website.
4. How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email to monitor your delivery status.
5. What is your return and exchange policy?
We want you to love your Merge purchase! If you’re not satisfied, you can return or exchange your item within 14 of receiving it, provided it is unworn, unwashed, and in its original packaging. Full details will be provided on our website.
6. What if I receive a damaged or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately with your order details and photos of the issue. We’ll resolve it as quickly as possible.
7. How do I find the right size?
A size guide will be available on our website to help you find the perfect fit. If you need additional assistance, our customer service team is happy to help.
8. Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within a short window after purchase. Please reach out to our support team as soon as possible if you need to make changes.
9. How do I contact Merge customer service?
You can reach our customer service team via email or our contact form on the website. We aim to respond within 12 hours to assist with any inquiries.