Eligibility for Exchange
We accept exchanges within 14 days of delivery for items that meet the following criteria:
✔️ Unworn, unwashed, and in original condition
✔️ Tags still attached
✔️ Original packaging included
Items that show signs of wear, damage, or alteration are not eligible for exchange.
How to Request an Exchange
- Email us at Mergepk25@gmail.com with your order number and reason for the exchange.
- Once approved, you will receive return instructions and the return shipping address.
- Ship the item back to us within 14 days.
- Once we receive and inspect the item, we will send out the replacement item or issue store credit.
Exchange Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- If exchanging for a different size or color, we will cover the shipping cost for the new item (one-time exchange per order).
Non-Exchangeable Items
❌ Final sale or clearance items
❌ Customized or personalized items
Processing Time for Exchanges
- Once we receive your returned item, exchanges are processed within 5-7 business days.
- If the requested item is out of stock, we will issue store credit or a refund.
Contact Us
For any exchange inquiries, contact us at Mergepk25@gmail.com